Cancellation and Refund Policy

 Thank you for choosing Opulence Food. This Cancellation and Refund Policy explains the terms and conditions regarding the cancellation of orders and refund requests for purchases made through our website.

• All Diet flour products are non-returnable for the following reasons:
• Food Safety: Due to health and safety regulations, we cannot accept returns of food items, including flour, once they have left our premises. This policy ensures that we maintain the highest standards of quality and food safety for all our customers.
• Contamination Risk: Flour is a perishable item and can easily be contaminated or tampered with once the packaging seal is broken. To ensure the safety and integrity of our products, we cannot accept returns of opened or used flour.

• Our refund policy varies depending on the specific circumstances of your purchase. Please review the applicable conditions below:

• Defective or Damaged Products: If the product you received is defective or damaged, please contact us immediately upon receipt. We will evaluate the issue and, if deemed valid, provide a refund or replacement as per our Returns and Exchange Policy (if applicable).

• Refund Process:
• To request a refund, please contact our customer support team through the provided contact information. Please provide your order details and a clear explanation of the reason for the refund request.
• Once your refund request is received and approved, we will process the refund within 7working days. The refund will be issued to the original payment method used for the purchase, unless otherwise agreed upon.