Refund Policy

At Opulence, customer satisfaction is our top priority. We understand that sometimes you may need to request a refund. This Refund Policy outlines the conditions under which refunds are processed and the steps to follow. By making a purchase on our website, you agree to the terms below.

1. Conditions for Refund

Refunds are applicable under the following circumstances:

  • Damaged or Defective Products: If the product you received is damaged or defective.
  • Incorrect Products: If you received the wrong item or an incomplete order.
  • Cancellation Before Shipment: If you cancel your order before it has been shipped.

2. Non-Refundable Conditions

Refunds will not be issued under the following conditions:

  • Opened or used products.
  • Products damaged due to misuse, neglect, or mishandling.
  • Perishable items (e.g., teas, flours, or other consumables) once opened.
  • Products purchased during sales or promotional offers unless defective.

3. Refund Process

Step 1: Initiate a Refund Request

  • Timeframe: Refund requests must be initiated within 7 days of receiving the product.
  • Contact Us: Send an email to support@opulencefood.com with the following details:
    • Order number.
    • Reason for the refund request.
    • Supporting evidence, such as photos or videos of the damaged/incorrect product.

Step 2: Verification

Our team will review your refund request and may contact you for additional details. If the request is approved, you will be notified via email.

Step 3: Return of Product (if applicable)

  • For approved refunds, we may ask you to return the product in its original packaging.
  • Shipping instructions for the return will be provided.
  • Return shipping costs will be covered by us in cases of defective or incorrect items.

Step 4: Refund Issuance

  • Approved refunds will be processed within 7-10 business days after the returned product is received and inspected.
  • Refunds will be credited to the original payment method used during the purchase.

4. Late or Missing Refunds

If you haven’t received your refund after the stipulated timeframe:

  1. Check your bank account or payment method for delays.
  2. Contact your bank or payment provider, as it may take additional time for the refund to reflect.
  3. If the issue persists, email us at support@opulencefood.com.

5. Exchange Policy

If you prefer to exchange a damaged or incorrect product instead of a refund, please notify us during your refund request. Exchanges are subject to product availability.

6. Cancellations and Refunds for Pre-Shipment Orders

  • Orders canceled before shipment will be fully refunded.
  • To cancel an order, contact us immediately at support@opulencefood.com or call +[Your Contact Number].

7. Contact Us for Refund Queries

For any questions or concerns regarding refunds, please reach out to us:

Email: support@opulencefood.com
Phone: +[Your Contact Number]
Address: [Insert Business Address]

Thank you for shopping with Opulence. We’re here to ensure your wellness journey is smooth and satisfying!