Terms and Conditions

Welcome to Opulence E-Commerce Platform

These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms. Please read them carefully before making any purchase.

1. General Information

• Company Details: Opulence operates under Queen Global International, specializing in wellness food products.
• Eligibility: By using our website, you confirm that you are at least 18 years old or accessing under the supervision of a parent or legal guardian.
• Product Information: While we strive to provide accurate details, there may be minor discrepancies in product descriptions or images.

2. Orders and Payments

• Order Confirmation: All orders are subject to availability and acceptance by us.
• Payment Terms: Payments must be made online through the payment options available on the website. Your order will be processed only after successful payment confirmation.
• Pricing: Prices listed on our website are inclusive of applicable taxes unless stated otherwise. Shipping charges may apply.

3. Replacement, Return & Refund Policy

A. Replacement Policy

• Products can be replaced only if they are:
• Received in damaged or defective condition.
• Incorrect items sent due to a processing error.
• Process:
• Notify us within 48 hours of receiving the product.
• Share proof (photos/videos) via email at support@opulencefood.com.
• We will arrange for a replacement or refund as per your request.

B. Return Policy

• Returns are accepted under the following conditions:
• Product is unused, unopened, and in its original packaging.
• Return request is raised within 7 days of delivery.
• Exclusions:
• Perishable items, customized products, or items on sale cannot be returned unless defective.
• Process:
• Submit a return request at support@opulencefood.com with your order details.
• Once approved, you will be guided on the return procedure.

C. Refund Policy

• Refunds will be processed under the following scenarios:
• Approved returns where replacement is not possible.
• Orders canceled before shipment.
• Refund Process:
• Approved refunds will be credited back to the original payment method within 7-10 business days.
• Shipping charges, if applicable, are non-refundable.

4. Shipping Policy

• Shipping Time: We aim to dispatch all orders within 2-3 business days. Delivery times may vary based on location.
• Delays: We are not liable for delays caused by unforeseen circumstances or courier services.

5. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order, provided they have not been shipped.
• Cancellations after this period may not be accepted.

6. Limitation of Liability

• Opulence is not responsible for:
• Allergic reactions or health issues caused by improper usage of products.
• Third-party errors in payment gateways or courier services.

7. Intellectual Property

• All content, including product descriptions, images, and branding, is the property of Opulence. Unauthorized use or reproduction is strictly prohibited.

8. Privacy Policy

• We value your privacy and are committed to protecting your personal data. For details, refer to our Privacy Policy section.

9. Governing Law and Dispute Resolution

• These terms are governed by the laws of [Your Country].
• Any disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

10. Amendments to Terms

• Opulence reserves the right to update these Terms and Conditions without prior notice. Changes will be effective upon posting on the website.

Need Assistance?
For any questions or concerns regarding these Terms and Conditions, feel free to reach out to us at:

Email: support@opulencefood.com
Call Us: +[Your Contact Number]

Thank you for choosing Opulence, where wellness meets perfection!