Terms of service

Welcome to Opulence E-Commerce Platform

These Terms and Conditions govern your use of our website and services. By accessing or using our platform, you agree to comply with these terms. Please read them carefully before making any purchase.

1. General Information

• Company Details: Opulence operates under Queen Global International, specializing in wellness food products.
• Eligibility: By using our website, you confirm that you are at least 18 years old or accessing under the supervision of a parent or legal guardian.
• Product Information: While we strive to provide accurate details, there may be minor discrepancies in product descriptions or images.

2. Orders and Payments

• Order Confirmation: All orders are subject to availability and acceptance by us.
• Payment Terms: Payments must be made online through the payment options available on the website. Your order will be processed only after successful payment confirmation.
• Pricing: Prices listed on our website are inclusive of applicable taxes unless stated otherwise. Shipping charges may apply.

3. Replacement, Return & Refund Policy

A. Replacement Policy

• Products can be replaced only if they are:
• Received in damaged or defective condition.
• Incorrect items sent due to a processing error.
• Process:
• Notify us within 48 hours of receiving the product.
• Share proof (photos/videos) via email at support@opulencefood.com.
• We will arrange for a replacement or refund as per your request.

B. Return Policy

• Returns are accepted under the following conditions:
• Product is unused, unopened, and in its original packaging.
• Return request is raised within 7 days of delivery.
• Exclusions:
• Perishable items, customized products, or items on sale cannot be returned unless defective.
• Process:
• Submit a return request at support@opulencefood.com with your order details.
• Once approved, you will be guided on the return procedure.

C. Refund Policy

• Refunds will be processed under the following scenarios:
• Approved returns where replacement is not possible.
• Orders cancelled before shipment.
• Refund Process:
• Approved refunds will be credited back to the original payment method within 7-10 business days.
• Shipping charges, if applicable, are non-refundable.

4. Shipping Policy

• Shipping Time: We aim to dispatch all orders within 2-3 business days. Delivery times may vary based on location.
• Delays: We are not liable for delays caused by unforeseen circumstances or courier services.

5. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order, provided they have not been shipped.
• Cancellations after this period may not be accepted.

6. Limitation of Liability

• Opulence is not responsible for:
• Allergic reactions or health issues caused by improper usage of products.
• Third-party errors in payment gateways or courier services.

7. Intellectual Property

• All content, including product descriptions, images, and branding, is the property of Opulence. Unauthorized use or reproduction is strictly prohibited.

8. Privacy Policy

• We value your privacy and are committed to protecting your personal data. For details, refer to our Privacy Policy section.

9. Governing Law and Dispute Resolution

• These terms are governed by the laws of [Your Country].
• Any disputes will be subject to the exclusive jurisdiction of the courts of [Your Jurisdiction].

10. Amendments to Terms

• Opulence reserves the right to update these Terms and Conditions without prior notice. Changes will be effective upon posting on the website.

Need Assistance?
For any questions or concerns regarding these Terms and Conditions, feel free to reach out to us at:

Email: support@opulencefood.com
Call Us: +[Your Contact Number]

Thank you for choosing Opulence, where wellness meets perfection!

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Terms of Service
Welcome to Opulence E-Commerce Platform

Thank you for visiting Opulence, operated by Queen Global International. By accessing or using our website and services, you agree to abide by these Terms of Service. Please read them carefully before using our platform.

1. Acceptance of Terms

By accessing our website, you agree to comply with these Terms of Service and our Privacy Policy. If you do not agree, please refrain from using the site.

2. Eligibility

You must be at least 18 years old or access the website under the supervision of a parent or legal guardian. By placing an order, you represent that you meet these requirements.

3. Products and Services

• Product Descriptions: We strive to ensure product descriptions and images are accurate. However, minor variations may occur.
• Wellness Products: Our products are not intended to diagnose, treat, cure, or prevent any disease. Consult a healthcare professional before use if needed.

4. Orders and Payments

• Order Acceptance: All orders are subject to availability and confirmation of payment.
• Payment Methods: Payments must be made via the secure methods provided on our website.
• Pricing: Prices listed include applicable taxes unless stated otherwise. Additional shipping charges may apply.

5. User Accounts

• Account Creation: You may need to create an account to place an order or access certain services. Ensure all details are accurate and up to date.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials. Notify us immediately of any unauthorized use.

6. Shipping and Delivery

• Shipping Time: Orders are typically shipped within 2-3 business days. Delivery times vary based on location.
• Delays: We are not responsible for delays caused by unforeseen circumstances or third-party courier services.
• Shipping Charges: Fees will be clearly stated at checkout and are non-refundable.

7. Cancellation Policy

• Orders can be canceled within 24 hours of placement, provided they have not been shipped.
• Once shipped, cancellations are not permitted.

8. Replacement, Return & Refund Policy

Refer to our Replacement, Return & Refund Policy section for detailed information.

9. User Responsibilities

• Appropriate Use: You agree not to use our website for any unlawful purpose or violate any applicable laws.
• Prohibited Actions: You may not attempt to gain unauthorized access, distribute malware, or disrupt the operation of our website.

10. Intellectual Property

All content on our website, including text, images, logos, and product descriptions, is the property of Opulence. Unauthorized use, reproduction, or distribution is strictly prohibited.

11. Limitation of Liability

• Use of Products: Opulence is not liable for any adverse effects arising from improper use of our products.
• Website Use: We are not responsible for damages arising from the use of, or inability to use, our website.
• Third-Party Services: We are not liable for errors or delays caused by third-party payment processors or courier services.

12. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

13. Changes to Terms

We reserve the right to update these Terms of Service at any time without prior notice. Changes will be effective upon posting on this page. Continued use of the website constitutes acceptance of the revised terms.

14. Governing Law

These Terms of Service are governed by the laws of [Your Country]. Any disputes arising under these terms will be resolved exclusively in the courts of [Your Jurisdiction].

15. Contact Us

For questions or concerns regarding these Terms of Service, please reach out to us:

Email: support@opulencefood.com
Phone: +[Your Contact Number]

Thank you for choosing Opulence, where wellness meets perfection!